Client Manager

The role

The Client Manager serves as the primary day-to-day operational contact for assigned employer and health plan clients. This role manages benefit administration, plan changes, eligibility updates, implementations, and issue resolution within a cross-functional account team.

What you will do

• Serve as a day-to-day contact for assigned client accounts
• Build positive working relationships with client contacts
• Respond to client inquiries and requests
• Maintain accurate account records in Salesforce and other internal systems
• Support client meetings by preparing agendas and tracking action items
• Assist with processing eligibility updates, benefit changes, and plan configuration requests
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams
• Support implementation activities, renewals, and benefit changes
• Monitor account performance metrics, pharmacy spend, and utilization trends
• Triage and resolve client issues by coordinating across internal teams

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
• 0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment
• Healthcare experience required
• Working knowledge of pharmacy benefit operations including claims processing, formulary management, eligibility, network configurations, and benefit plan design
• Strong communication skills
• Ability to manage multiple accounts and competing priorities
• Proficiency with CRM systems and standard business tools (Microsoft Office, Teams)
• Willingness to travel 10-20%

Nice to have

• Experience within a transparent, pass-through, or PBM-optimizer organization
• Familiarity with Salesforce or similar healthcare CRM platforms
• Experience supporting quarterly business reviews and client-facing financial reporting
• Prior experience working in a pod or team-based account model

Benefits

• Competitive compensation
• Health
• Dental
• Vision
• Other benefits

About the company

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They utilize clinical approaches and state-of-the-art technology to make pharmacy benefits easy to understand and access.