ECM Care Coordinator

The role

The ECM Care Coordinator supports members with complex medical and social needs. You will manage a caseload, develop care plans, and coach patients to improve health outcomes using Akido's proprietary technology.

What you will do

• Manage a caseload of patients
• Complete assessment forms and develop care plans
• Build rapport with patients to increase positive behavior changes
• Coach patients to minimize risks associated with health conditions
• Accompany members to medical and social services appointments
• Connect members to appropriate programs to address barriers to care
• Link members to local, county, and state services
• Serve as a patient advocate
• Introduce systems and strategies to promote self-management
• Document information from every encounter in designated information systems

Required qualifications

• High School Diploma or equivalent
• 2+ years of experience working with CalAIM populations of focus
• Ability to work in a dynamic, outdoor environment
• Ability to work independently as well as collaboratively within a team
• Ability to prioritize multiple and competing tasks
• Strong communication skills
• Excellent oral communication and interpersonal skills
• Comfort using computers to document information in case management software
• Willingness to travel 50–75%
• Valid driver's license
• Automobile insurance
• Reliable transportation

Nice to have

• Bilingual in English and Spanish

Benefits

• Medical, dental, and vision health benefits
• Paid sick time in accordance with California law
• Accrued paid time off (PTO)

About the company

Akido builds AI-powered doctors and is an AI-native care provider. It serves 500K+ patients across California, Rhode Island, and New York.