Patient Relations Liaison

The role

You will conduct patient outreach and build relationships with insurance brokers and community partners. You will represent the organization at events and educational sessions to drive membership growth and retention.

What you will do

• Conduct patient outreach and follow-up communications for enrollment and retention.
• Build and maintain relationships with insurance brokers, community partners, and referral sources.
• Plan, coordinate, and attend community outreach events, health fairs, and educational sessions.
• Support patient membership growth and retention.
• Partner with regional leadership and clinic operations teams.
• Support patient communication campaigns and educational initiatives.
• Gather patient feedback and testimonials.
• Monitor online patient feedback and reviews.
• Assist with regulatory audits and documentation reviews related to patient grievances.
• Participate in cross-functional projects while maintaining HIPAA compliance.

Required qualifications

• Bilingual in English and Spanish
• High School Diploma or equivalent
• Minimum of two (2) years of experience in patient relations, healthcare operations, customer service, or a related healthcare role
• Knowledge of Medicare, Medi-Cal, Medicare enrollment periods, and HMO versus PPO plans
• Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements
• Excellent verbal and written communication, customer service, public speaking, and networking skills
• Strong problem-solving abilities
• Ability to handle sensitive, confidential information with professionalism and discretion
• Strong organizational skills
• Proficiency in Microsoft Office applications and healthcare information systems
• Exerting up to thirty pounds of force occasionally
• Moving between work sites as needed

Nice to have

• Three (3) or more years of patient relations or healthcare customer service experience
• Experience in a medical group, ambulatory care setting, hospital, or managed care environment
• Knowledge of patient satisfaction metrics and patient experience improvement methodologies

About the company

Akido builds AI-powered doctors and is an AI-native care provider. It serves 500K+ patients across California, Rhode Island, and New York.