Street Medicine-Scope Care Navigator

The role

This person will conduct telephonic intakes and assessments with patients. They will support patients experiencing homelessness in the Street Medicine program and cover inbound and outbound queues for Scope.

What you will do

• Conduct telephonic intakes and assessments with patients.
• Support patients experiencing homelessness in the Street Medicine program.
• Cover inbound and outbound queues for Scope conducting pre-visit assessments.
• Gather health and social history and screen for needs.
• Connect patients to the right level of care and community resources.
• Use a trauma-informed, non-judgmental approach to build trust.
• Handle inbound and outbound queues in a high-volume, call center-style environment.
• Log every contact attempt and outcome in telephony and call management systems.
• Keep accurate, real-time, HIPAA-compliant documentation in the EHR.
• Track outcomes and follow-up status on program dashboards.

Required qualifications

• High school diploma or equivalent
• 2+ years in case management, social work, care coordination, call center operations, community outreach, or a related patient-facing healthcare or social services role
• Lived experience or significant experience working with underserved populations
• Familiarity with community resources, public health programs, and social services in the area
• Working knowledge of basic health assessment concepts
• Familiarity with social determinants of health and community resource navigation
• Strong interpersonal and communication skills
• Strong phone-based communication skills
• Comfort working in a high-volume, metrics-driven phone environment
• Comfort working with individuals experiencing homelessness, trauma, mental illness, and/or substance use disorders
• Excellent documentation skills and comfort working in an EHR or care management system
• Ability to sit and/or stand for prolonged periods of time, communicate with others, use a laptop/keyboard, and wear a headset for extended periods

Nice to have

• Associate or bachelor's degree
• EMT, CPXP, patient experience, or similar health systems or clinical support credential
• Bilingual (Spanish or other languages common in the service area)
• Prior experience with Street Medicine, homeless health services, ECM, or similar safety-net settings
• Prior call center, contact center, or telephonic care management experience in a healthcare setting
• Experience with motivational interviewing or trauma-informed care approaches
• Direct outreach experience in encampments, shelters, drop-in centers, or other community settings

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

About the company

Akido builds AI-powered doctors and is the first AI-native care provider. It serves 500K+ patients across California, Rhode Island, and New York.