Enterprise Implementation Specialist, Americas

The role

You will own technical support and implementation for enterprise customers after they sign. You will set up accounts, migrate keyword sets, and run onboarding training.

What you will do

• Run hands-on account setup for new enterprise customers
• Own keyword migrations end to end
• Deliver onboarding training to customer teams
• Be the technical escalation point for accounts
• Turn learnings into reusable assets like playbooks and documentation
• Feed real customer friction back to Product

Required qualifications

• 3-5 years in customer support, implementation, onboarding, technical account management, or a comparable hands-on post-sale role at a SaaS company
• Direct experience taking enterprise customers live
• Genuine comfort with data migration work
• The ability to run a training session
• Real technical range: APIs, integrations, CSVs, spreadsheets at scale
• Strong written and verbal communication
• The ability to figure things out independently
• AI must be a part of your daily workflow
• A first do it, then do it right, then do it better mentality

Nice to have

• Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks
• Hands-on time with Ahrefs, or with a competing enterprise SEO platform
• Experience with enterprise onboarding at scale
• Experience working next to an account management or CS function

About the company

Ahrefs is an all-in-one marketing intelligence platform used by marketers, businesses and agencies around the world. It is a bootstrapped and profitable multinational company with offices in Palo Alto, Cambridge (MA), Singapore and Tokyo.