Vice President of Engagement

The role

The Vice President of Engagement oversees deployment delivery within an account from implementation to retention and expansion. They execute account strategy to deliver value to national security clients and drive adoption of the Air Enterprise Readiness platform.

What you will do

• Own the delivery strategy and execution of all software deployments within the account.
• Lead renewal and expansion within existing accounts.
• Champion customer adoption and measurable impact of the product.
• Lead and develop teams responsible for deployment management, implementation, support, and product adoption.
• Align teams to deliver against client outcomes and internal business goals.
• Establish and track KPIs for delivery quality, customer health, product adoption, and operational efficiency.
• Partner with Sales, Product, and Engineering to ensure alignment on customer requirements and product capabilities.
• Drive continuous improvement across delivery processes, documentation, and delivery artifacts.
• Determine and adapt staffing models based on account needs and team performance.
• Lead, mentor, train, and provide quality assurance for Implementation Managers and Engagement Managers and Directors.

Required qualifications

• U.S. Citizenship is required
• MBA or advanced degree from a top-tier institution
• 7+ years of experience in client engagement
• 7+ years of subject matter expertise with at least one of the following: National security strategy and policy; supply chain risk management, industrial base, and market assessments; technology scouti
• Strong business acumen
• Excellent professional demeanor
• Experience managing and being responsible for assessing, training and providing career development of a team
• Exceptional ability to visualize and present complex information and concepts
• Referenceable history of exceptional performance
• Detail-oriented with outstanding verbal and written communication skills
• Ability to command executive briefings and own executive relationships
• Ability to manage multiple work-streams and projects from start to finish, to learn quickly, and to work independently

About the company

Air is the leader in Enterprise Readiness. Their AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment for government agencies and industrial suppliers.