Airtrunk
Senior Technical Services Manager
Johor Bahru. Posted 7 months ago
The role
The Senior Technical Services Manager oversees critical environment maintenance planning and manages a team of Technical Services Managers. This role involves managing site facilities providers, ensuring uptime, and coordinating maintenance, repairs, and construction activities at a data centre.
What you will do
- Oversee critical environment maintenance planning activities
- Lead, mentor, and train a team of Technical Services Managers
- Manage contract management of site facilities providers
- Achieve 100% uptime and compliance with customers' SLAs and safety
- Oversee planning and coordination of preventive maintenance and repair works
- Coordinate with development team to manage construction activity and installations
- Review and support customer capacity management plan
- Maintain site operating procedures and documentation required by law
- Ensure compliance with site held accreditations
- Maintain compliance with local regulatory requirements
Required qualifications
- Proficient in English and Bahasa Malaysia
- Knowledge of local statutory regulations and requirements
- Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&
- Able to read and comprehend single line diagrams
- Experience running 3rd party service providers
- Good leadership and experience in supervising small teams of technical staff
- Effective key partner management experience
- Strong customer centric approach
- Ability to deliver effective presentations
Nice to have
- 8+ years of mechanical and electrical experience in data centres, facilities, engineering operations, semiconductor, trades or related fields
- Mandarin is a plus
- Electrical or mechanical trade background or degree preferred
- Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems
- Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus
About the company
AirTrunk is a hyperscale data centre company that operates a platform of hyperscale data centres across the APME region.