Maintenance Service Manager

The role

The Maintenance Service Manager will lead a team of technicians and manage maintenance activities on a nominated site. You will support data centre operations to achieve up-time and compliance with customer SLAs.

What you will do

• Lead the site technician team and manage site resources including 24/7 technical operational staff
• Supervise and manage technical on-site team members for optimal performance
• Set performance goals and provide development, coaching, and counselling to the team
• Handle, investigate and resolve complex technical issues and incidents
• Ensure alignment to site operating procedures and legal documentation
• Prepare and maintain asset maintenance plans and tasks
• Manage planned maintenance, repairs and upgrade activities
• Prepare and review change management procedures and switching and isolation procedures
• Maintain compliance with local regulatory requirements
• Act as primary operational contact for vendors and secondary for customers

Required qualifications

• Fluent in English and Japanese (written/spoken)
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Excellent collaborator with strong communication skills
• Exceptionally flexible, forward-thinking and motivated by change
• Effective customer management skills and meeting chair experience

Nice to have

• 5+ years of mechanical and electrical experience in data centres, facilities, engineering operations, trades or related fields
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services

About the company

AirTrunk is a hyperscale data centre company that operates a platform of hyperscale data centres across the APME region.