Senior Manager, Customer Success

The role

You will support front end customer engagement with global cloud service providers. You will lead complex deals from proposal development to contract execution and implement customer success strategies.

What you will do

• Support front end customers engagement with key global cloud service providers
• Lead multi-billion dollar complex deals from proposal development to contract execution
• Manage strategic escalations post-execution
• Take ownership of internal collaboration across all functions
• Develop and implement customer success strategies
• Develop and own high quality complex proposals
• Build solid relationships with key customers
• Lead the development of infrastructure solutions
• Communicate with customers and internal cross-functions on technical items
• Complete regular customer governance updates

Required qualifications

• More than 7 years of working experience across customer success, account management, or related roles
• Minimum of 3 years in a position of mid-seniority
• Comfortable working in a fast-paced, dynamic and flexible environment
• Excel at complex proposal development for cloud infrastructure solutions through proficiency in Microsoft PowerPoint and Excel
• Excellent commercial acumen
• Able to lead complex customers engagement and work within high performing teams in the cloud computing or infrastructure industry
• Proven track record of driving customer satisfaction, retention, and growth in a B2B environment
• Excel at distilling complex customer information into clear, concise, and easy to understand messaging and action plans

Nice to have

• Data center knowledge preferrable across site development and construction
• Familiarity with CRM software (e.g. Salesforce) and customer success tools

About the company

AirTrunk is a hyperscale data centre company that operates a platform of hyperscale data centres across the APME region.