Service Delivery Manager

The role

You will be the main point of contact for large cloud customers throughout the build, fit-out, and onboarding process. You will provide project management, customer engagement, reporting, and administrative services within hyperscale data centres.

What you will do

• Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
• Ensure Customer contractual requirements are met by coordinating with internal teams.
• Participate in design reviews and project meetings.
• Work with the design team and the Customer to ensure fit-out requirements are met.
• Project manage fit-outs being delivered by AirTrunk on behalf of Customers.
• Work with the development team on programmes, design and budget approvals, risk analysis, and procurement.
• Coordinate Customer deliveries and installs of racks, servers, and network equipment.
• Support Customer audits and inspections.
• Provide ongoing BAU operational support including SLA, security and other reporting.
• Conduct audits and inspections to ensure compliance and quality standards.

Required qualifications

• 2+ years Project Management or Service Delivery Management experience in a critical operating environment
• Excellent communicator who understands commercial and electrical/ mechanical technical concepts
• Customer-focused
• Strong time/organizational skills
• Ability to track and synthesize large amounts of data and prepare reports
• Proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint
• Familiar with Visio, MS Project and Bluebeam
• Willing to travel across APAC if required

Nice to have

• Project Management (PMP) certified
• Data centre infrastructure fit-out delivery experience

About the company

AirTrunk is a hyperscale data centre company that operates a platform of hyperscale data centres across the APME region.