Operations Director

The role

The Operations Director will lead operations teams to maintain and repair services and mission critical systems for 24x7 data centre operations. You will oversee handover of new capacity, manage 3rd party FM services, and ensure compliance with customer SLAs and local regulatory requirements.

What you will do

• Lead Operations teams including Senior Technical Services Managers, Technical Services Managers, Building Services Managers, Site Facilities Management Teams, Smart Hands and 3rd party FM Services pro
• Execute all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
• Supervise integration of construction activity and ensure system design, installation and testing adhere to operational standards
• Attend witness testing of all equipment during commissioning
• Identify, evaluate, and implement operational strategies for availability and efficiency
• Manage 3rd party outsourced FM Services
• Be responsible for local change management processes
• Lead a team to schedule and complete all planned and emergency maintenance events
• Lead all incidents including technical, operational and security, facilitating emergency responses and root cause analysis
• Deliver accreditation to compliance initiatives including ISO 27001 and SOC2

Required qualifications

• 8+ years of experience in a critical operational environment
• Minimum of 2 years in a senior operations role
• Fluent in English and another local language
• Bachelor’s engineering degree
• Proven experience leading a technical team
• Strong leadership skills
• Flexible, forward-thinking, and adaptable
• Excel at communication
• Familiar with the ITIL framework and its application in a data centre

Nice to have

• Electrical engineering degree
• Experience working for a data centre operator
• Previous hyperscale experience

About the company

AirTrunk is a hyperscale data centre company that operates a platform of hyperscale data centres across the APME region.