Senior Manager, Field Operations

The role

You will lead a team of Market Managers to grow and manage Airbnb's Homes supply across Mexico, Central America and the Caribbean. You will partner with the Country Manager to execute strategic plans and drive business performance.

What you will do

• Lead and inspire a team of Market Managers and Market Associates to grow Airbnb's Homes supply across MexicoCCA.
• Partner with the Country Manager to execute country strategic plans.
• Design and lead territory-level strategies for acquisition, optimization, and host quality.
• Experiment to unlock new sources of supply and turn proven strategies into playbooks.
• Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product.
• Monitor and own business performance including revenue, supply, and quality KPIs.
• Identify market trends and opportunities to overcome barriers or capitalize on demand.
• Coach and develop talent to build a high-performing team culture.

Required qualifications

• 14+ years of experience in global operations, business development, or marketplace management
• 5+ years in a people-leadership role managing and scaling teams
• Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape
• Combination of operational and commercial, public speaking and marketing skills
• Analytical and strategic thinker
• Proven ability to influence product, policy, and cross-functional teams
• Skilled at leveraging tools, dashboards, and analytics
• Demonstrated success in achieving strong results through others
• Highly organized and adept at leading multiple initiatives simultaneously

Nice to have

• Previous experience growing supply and building partnerships with community and host groups

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.