Airbnb
Product Manager, Services
San Francisco, CA, Seattle WA, New York, NY. Posted 3 months ago
The role
You will build a new business line for Guest Services by defining product vision, strategy, and roadmaps. You will partner with engineering, design, and operations to grow new service categories from first bookings into marketplaces.
What you will do
- Define the product vision, strategy, and roadmap for guest services
- Ship and iterate fast by prototyping and partnering with engineering and design
- Define and use metrics like conversion, attach rate, and guest satisfaction
- Talk to guests and read reviews to bring their voice into prioritization
- Partner with supply and operations teams to balance the marketplace
- Drive clarity across engineering, design, marketing, ops, legal, and leadership
Required qualifications
- 10+ years of consumer product management experience
- Track record of taking 0→1 product ideas through incubation, piloting, and graduation to scaled products at a consumer internet company, marketplace, or equivalent
- Ability to prototype using the latest AI tools
- Ability to rapidly assess business viability, size opportunities, and translate hypotheses into MVP scopes
- Ability to structure new problem spaces into actionable roadmaps with minimal process
- Experience managing multiple workstreams with competing priorities and tight timelines
- Excellent cross-functional collaboration and communication skills
- Experience developing product narratives and working with marketing and communications
- Ability to do hands-on individual contributor product work
Nice to have
- San Francisco, CA, Seattle, WA or New York, NY based
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
About the company
Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.