Programs and Business Operations Lead, Membership & Services

The role

You will develop and execute strategies to grow the success of Airbnb by working with the Director of Services and Membership. You will build tools, frameworks, and business analysis to drive program success and partner with product and marketing teams.

What you will do

• Develop actionable business analysis
• Provide data driven insights using SQL, excel and Tableau
• Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies
• Identify new growth opportunities and design experiments to test hypotheses
• Build tools and equip teams with relevant data support
• Create materials to communicate strategy and business performance to key stakeholders
• Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations

Required qualifications

• 10+ years experience in consulting position, or strategy operations role and working across multiple geographies
• Ability to prioritize quickly and go deep on execution of new initiatives
• Analysis and formulation of plans to address key business priorities or issues
• Leadership and ability to influence other stakeholders
• Ability to take initiative and deal with uncertainties
• Strong appetite for working with the Airbnb community
• Ability to manage complex projects and multi-task with excellent organization skills
• Deep understanding of supply/demand dynamics, incentive design, and growth levers
• Pays attention to both details and macro-level outcomes
• Seasoned internal and external communicator with strong interpersonal skills
• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity

Nice to have

• Background in loyalty programs, incentive programs, or merchandising

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

Before you apply

• Employees cannot be located in Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.