Market Manager, Australia

The role

You will manage the retention, growth, and optimisation of professional host accounts in Australia and New Zealand. You will build market presence by developing acquisition strategies, managing supply leads, and building strategic partner relationships.

What you will do

• Manage a book of business consisting of professional hosts
• Analyse performance data to identify trends and drive bookings
• Manage and deliver innovative supply building projects
• Secure availability over high compression dates
• Educate hosts on product updates and policy changes
• Respond to host inquiries and provide support
• Develop long-lasting relationships with hosts
• Deliver service to professional hosts in a timely and efficient manner
• Work cross-functionally with product, communications, public policy, legal and customer support teams

Required qualifications

• 5+ years of experience in sales, account management, business development or customer success
• 2+ years of technology, travel or hospitality industry experience
• Exceptional commercial acumen
• Strong time management and prioritisation skills
• Excellent communication and presentation skills
• Highly analytical and ability to transform and interpret data
• Proven experience working a book of business
• Highly goal-driven with a strong bias for action and persistence
• Proven experience working with and influencing cross-functional stakeholders
• Proficiency in CRM tools
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English

Nice to have

• Salesforce experience is a plus

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.