Staff UX Writer, AI

The role

You will shape how AI-powered, generative surfaces speak to hosts and build systems to keep the voice consistent. You will lead word-related work across multiple projects, including creating copy and training large language models.

What you will do

• Lead all work related to the words across multiple projects within a single initiative
• Create clear, concise, and delightful copy for product surfaces
• Train large language models that create copy
• Develop strategic ideas based on product requirements, data, and research
• Set the quality bar for AI-generated content by writing guidelines and examples
• Grade and rank model outputs and calibrate VJs
• Drive consensus with stakeholders and partners on content recommendations
• Manage copy deadlines and deliver detailed copy
• Connect with cross-functional partners including Design, PM, Legal, accessibility, and localization
• Present content and design work to directors, executives, or other stakeholders

Required qualifications

• 10+ years of experience in UX writing, content design, or content strategy
• Ability to lead content/copy work from concept to detailed design
• Experience in LLM prompting, generative AI, and model evaluation
• Proven systems thinking and product strategy
• Experience building systems like guidelines, reference examples, and evals
• Experience writing content principles, messaging frameworks, and style guides
• Ability to lead systems work from concept to detailed design, including defining net-new process
• Ability to work independently in a fast-paced, ambiguous environment
• Familiar working alongside other design disciplines in Figma
• Experience working with and presenting to executive teams
• Solid understanding of user experience design principles and interaction patterns
• Must live in a state where Airbnb, Inc. has a registered entity

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals. The UX Writing team of 40+ writers works closely with Experience Design, Experience Research, Engineering, and Design Program Management.