Senior Operations Manager, Luxe

The role

You will own the end-to-end onboarding process for new Luxe listings. You will build acquisition and onboarding motions, manage program budgets, and partner cross-functionally to hit growth targets.

What you will do

• Own and continuously improve end-to-end onboarding operations.
• Build and run new listing acquisition and onboarding approaches with Sales and cross-functional teams.
• Identify and close gaps in tooling and process.
• Manage program budgets and vendor relationships.
• Drive shared programs with peer leads from planning through execution.
• Represent the team in internal meetings, cross-functional forums, and leadership settings.
• Track key metrics and diagnose performance drivers.

Required qualifications

• 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
• Proven track record owning a pipeline or funnel end-to-end, including budget and vendor accountability.
• Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions.
• Deep, hands-on experience with Salesforce, including building dashboards and reports and resolving pipeline or automation issues.
• Ability to get things done with a sense of urgency and adapt to changing priorities.
• Proven track record navigating a matrixed organization and building relationships with Sales, Product, and technical teams.
• Excellent written and verbal communication skills.
• Excellent organizational skills with high attention to detail and quality.
• Must be based in Canada.

Nice to have

• Advanced data analytics skills (i.e. SQL)

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.