Vendor Performance Manager, APAC (Sales focus)

The role

You will be the primary operational owner for strategic vendor relationships to scale and manage the Homes program. You will ensure vendors meet service level agreements, drive performance improvement, and maintain quality standards.

What you will do

• Own end-to-end performance of key operational vendors.
• Develop, track, and report on metrics related to quality, efficiency, compliance, and cost.
• Conduct deep-dive analysis on vendor data to identify performance gaps and trends.
• Maximize CRM effectiveness by streamlining workflows and optimizing reporting.
• Architect scalable operations for new initiatives and pilots.
• Partner with planning teams to align vendor capacity with business forecasts.
• Lead and facilitate business reviews with vendor partners.
• Identify and lead process improvement projects with vendors.
• Ensure vendors comply with contractual agreements, security requirements, and policy updates.
• Serve as the operational liaison between vendors and internal teams.

Required qualifications

• 10+ years of professional experience.
• At least 5 years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment.
• Strong Analytical Skills to analyze large datasets and synthesize performance trends.
• Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong).
• Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six Sigma).
• Exceptional written and verbal communication skills.
• Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies.

Nice to have

• SQL proficiency strongly preferred
• Experience in the Tech, Travel, or Gig/Sharing Economy sectors.
• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support.
• Experience launching new programs or standing up operations with a vendor from scratch.

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.