Connectivity Partner Specialist

The role

You will provide API specialist support and act as a subject matter expert for connectivity operations. You will conduct technical troubleshooting, monitor metrics, and support the Connectivity and Enterprise Account teams to achieve commercial goals.

What you will do

• Provide day-to-day technical support for internal and external systems
• Develop understanding of technical integrations across PMS, Channel Managers, and CRS
• Use data to identify strategic opportunities and drive sales growth
• Educate partners on product updates and share feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes
• Identify patterns in data and feedback to improve services and products
• Research technical information to support decision-making
• Contribute to the development of technical communication materials
• Collaborate with the team to design and manage projects

Required qualifications

• 3+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role
• Strong understanding of hospitality/travel software; CRS, PMS, Channel Managers
• Proficiency in SQL, Looker and Excel
• Solid technical troubleshooting skills
• Project management experience
• Excellent communication and presentation abilities
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines

Nice to have

• Tableau, Asana, Jira and Salesforce experience
• Being an Airbnb host is a plus

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts. The Airbnb Hotels team is a fast-growing group leading the company's expansion into the hotel sector.