Market Coordinator (12 Month Fixed-Term Contract)

The role

The Market Coordinator supports the Field Team by managing high value Host-related inquiries and escalations in the FR-Benelux Region. This role acts as a liaison between Hosts and internal teams to resolve issues and streamline processes.

What you will do

• Serve as an additional Host-facing support for the Market Management Team
• Master and maintain knowledge of company policies and procedures
• Provide end-to-end resolution and communication to Hosts
• Conduct in-depth research to address and resolve Host issues
• Triage and assign escalations tickets and provide recommendations
• Respond promptly and accurately to Host inquiries via email
• Work to proactively improve the listing quality of the hosts in your region
• Support In-Market events for your territory, when required
• Effective communication in the context of stakeholders management
• Meet or exceed SLA response times

Required qualifications

• 3+ years as a Customer Support Representative or Account Management
• Fluent English & French
• Proven expertise in handling high value and time sensitive customer service inquiries
• Strong active listening and problem-solving skills
• Exceptional written and verbal communication abilities
• Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
• Proven ability to analyze and assess challenges with a track record of solving complex issues
• Skilled at de-escalating conflicts and achieving resolutions
• Strong analytical skills
• Previous experience in hospitality, customer service, or a related field
• Strong attention to detail and organizational skills

Nice to have

• 2+ years of hospitality/travel industry experience
• Proficiency in tools like Salesforce, G-Suite, and Jira

Benefits

• Bonus
• Benefits
• Employee Travel Credits

Before you apply

• Please submit your CV in English

About the company

Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.