Airbnb
Connectivity Partner Manager
United States. Posted 20 days ago
The role
You will own the health and growth of a network of connectivity providers including channel managers, property management systems, and central reservation systems. You will use data and automation to keep the portfolio integrated and compliant while improving connection quality.
What you will do
- Own end-to-end connection performance across a network of connectivity partners
- Build deep knowledge of technical integrations across PMS, CRS and Channel Managers
- Use data to identify strategic opportunities and drive growth
- Own scaled communications to all partners on feature updates, mandatory API changes, and deprecations
- Educate partners on product updates and share partner feedback with internal stakeholders
- Troubleshoot partner technical issues to ensure performance
- Develop and maintain technical partner resources that support field teams to self-serve
- Represent Airbnb at external meetings and industry events
- Design and manage projects that support commercial goals
Required qualifications
- 6+ years of experience in a Connectivity Partner Manager or Technical Partner Manager role within a global technology or hospitality tech company
- Strong understanding of hospitality/travel software; PMS, CRS, Channel Managers
- Proficiency in SQL, Looker and Excel
- Solid technical troubleshooting skills
- Project management experience
- Excellent communication and presentation abilities
- Effective time management and ability to prioritize in a fast-paced environment
- Strong quantitative skills with a proven ability to leverage data in decision-making
- Adaptability to shifting priorities, projects, and deadlines
Nice to have
- Tableau, Asana, Jira and Salesforce experience
- Being an Airbnb host is a plus
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
About the company
Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals. The Airbnb Hotels team is a fast-growing group leading the company's expansion into the hotel sector.