Lead, Quality

About the job

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Partner Quality Lead will work closely with the Partner Optimisation and Delivery teams, ensuring consistency and quality in all customer interactions provided by our partners. The Lead is an ambassador of the Airbnb brand, and must have the ability to articulate those expectations in an authoritative…