Senior Technical Account Manager

The role

You will serve as a technical advisor and advocate for strategic enterprise clients. You will guide clients through integrations, provide strategic insights, and manage technical escalations using Airship's platform.

What you will do

• Serve as the primary technical point of contact for strategic enterprise clients
• Own and manage critical customer escalations
• Drive strategic technical account planning and lead regular business reviews
• Provide guidance on product integrations, architectural best practices, and system optimization
• Act as a liaison between clients and Product and Engineering teams
• Mentor and coach other Technical Account Managers
• Collaborate with Solutions leadership to identify expansion opportunities
• Author advanced documentation, best practice guides, and technical content
• Contribute to the development of Technical Account Management policies and procedures
• Use AI tools to drive efficiencies and automate processes

Required qualifications

• 7+ years of technical, client-facing experience working with enterprise accounts
• Advanced ability to read and write code in Python, Java, Swift, or a similar object-oriented language
• Strong knowledge of APIs and complex system integrations
• Familiarity with Linux and/or Mac OS X command line
• Comfort working with iOS and Android mobile platforms and their development tools
• Experience in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS environments
• A track record of success mentoring and supporting team members
• Proven ability to build relationships with marketers, technical architects, and executive leadership
• Excellent written and verbal communication skills

Nice to have

• Proficiency in Spanish, and/or Portuguese (written and spoken)
• Experience with digital wallet platforms like Apple Wallet or Google Wallet
• Advanced knowledge of email and SMS compliance and configuration
• Relevant industry certifications

Benefits

• Medical, dental, and vision insurance options
• Flexible time off
• Company paid holidays
• Paid parental leave
• Paid volunteer time off
• Mental health and wellness resources
• Employer-subsidized life insurance
• Short-term and long-term disability
• Digital-first work environment
• Monthly stipend to support remote work
• Mentorship and growth opportunities

About the company

Airship is trusted by leading brands to drive revenue growth and customer loyalty through cross-channel customer experiences. Their no-code, AI-powered platform helps brands deliver personalized experiences across apps, websites, email, SMS, and wallets.