Operations Specialist I, Lifesciences

The role

The Operations Specialist I sets up new orders for time-sensitive commodities. This person provides proactive updates to customers and tracks order status from start to finish.

What you will do

• Set up new orders by adhering to standard work practices and client-specific SOP instructions.
• Confirm job milestones are completed correctly and on time.
• Navigate and interpret Airline booking and tracking websites.
• Follow process and communication standards within multiple platforms.
• Relay delays, issues, and updates to customers through verbal and written communication.
• Offer alternative solutions to meet or beat required delivery times.
• Escalate issues early and appropriately.
• Update, manage, and/or change airway bills.
• Source driver coverage for any segment of an order.
• Acknowledge and action all email, phone and text requests.

Required qualifications

• Ability to rapidly move from one critical task to another.
• Ability to stay independently informed by reviewing all communications provided throughout the company platforms.
• Ability to use situational awareness to request or deny additional driver incentives when necessary.
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.
• Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc.
• Consistently meet all minimum metric expectations for phone availability and acceptance.
• Proper use of the various phone statuses.
• Adherence to All Hands on Deck and Off-Phones Requests guidelines.
• Identify and resolve issues surfaced through inbound phone calls, text messages, and email.
• Cross sector phone call resolution.
• Meet minimum metric requirements and customer service standards for an entry level position.

Benefits

• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

About the company

Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for mission-critical packages. Headquartered in Carlsbad, California, the company serves a global network.