Operations Specialist I-III, (Netherlands)

The role

The Operations Specialist sets up new orders for time-sensitive commodities and provides proactive updates to customers. They track order status progression from start to finish and manage communications across multiple platforms.

What you will do

• Set up new orders by adhering to standard work practices and client-specific SOP instructions
• Confirm job milestones are completed correctly and on time
• Navigate and interpret Airline booking and tracking websites
• Follow process and communication standards within multiple platforms
• Relay delays, issues, and updates to customers through verbal and written communication
• Route shipments according to customer requirements
• Book new AWBs via electronic or verbal communication
• Update, manage, and/or change airway bills
• Source driver coverage for any segment of an order
• Interpret, create, and audit documentation for international travel

Required qualifications

• Ability to work hybrid on-site in Hoofddorp, Netherlands

About the company

Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for mission-critical packages. The company is headquartered in Carlsbad, California, with a European headquarters in Amsterdam, The Netherlands.