Operations Specialist I-III (Portugal)

The role

The Operations Specialist sets up new orders for time-sensitive commodities and provides proactive updates to customers. They track order status progression from start to finish using the Airspace Platform.

What you will do

• Set up new orders by adhering to standard work practices and client-specific SOP instructions
• Verify that drivers have picked up or recovered the correct pieces
• Confirm flight departures by use of AWB tracking
• Follow all process and communication standards within team outlets
• Stay up to date on announcements and training involving new system features and process changes
• Follow customer delay notification preferences to provide timely updates
• Offer alternative solutions to meet or beat required delivery times
• Update, manage, and/or change airway bills
• Source driver coverage for any segment of an order
• Acknowledge and action all email, phone and text requests

Required qualifications

• Ability to work hybrid on-site in Lisbon, Portugal

About the company

Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for mission-critical packages. The company is headquartered in Carlsbad, California, with a European headquarters in Amsterdam, The Netherlands.