Operations Specialist I-III

The role

You will provide customer service and manage daily logistics activities for the European Operations team. You will track the movement of goods and ensure KPIs are met to make logistics faster and safer.

What you will do

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B
• Properly documents issues to support corrective actions and team updates
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities
• Track the movement of goods and provide real-time shipment updates using various systems
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management

Required qualifications

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail
• Ability to make good judgments quickly
• Positive attitude
• Strong ability to manage multiple tasks and maintain organized records
• Fluent in speaking and writing English
• Ability to work in-person in the Penang office

Nice to have

• any other language skills
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade

Benefits

• Annual leave
• medical leave
• public holidays in accordance with company policy
• Medical coverage

About the company

Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics across a global network. The company is headquartered in Carlsbad, California, with a European headquarters in Amsterdam, The Netherlands.