Operations Specialist I (Medical Device)

The role

The Operations Specialist I sets up new orders for time-sensitive commodities and provides proactive updates to customers. This role involves tracking order status progression and managing communications across multiple platforms.

What you will do

• Set up new orders by adhering to standard work practices and client-specific SOP instructions
• Confirm job milestones are completed correctly and on time
• Navigate and interpret Airline booking and tracking websites
• Follow process and communication standards within multiple platforms
• Relay delays, issues, and updates to customers through verbal and written communication
• Offer alternative solutions to meet or beat required delivery times
• Update, manage, and/or change airway bills
• Source driver coverage for any segment of an order
• Request or deny additional driver incentives using situational awareness
• Acknowledge and action all email, phone and text requests

Required qualifications

• Ability to rapidly move from one critical task to another
• Ability to stay independently informed by reviewing all communications provided throughout the company platforms
• Ability to professionally relay delays, issues, and updates with customers through verbal and written communication
• Ability to use situational awareness to request or deny additional driver incentives when necessary
• Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues
• Follow escalation procedures and guidance provided by senior team members to assist in issue resolution
• Expected to consistently meet all minimum metric expectations for phone availability and acceptance
• Proper use of the various phone statuses
• Adherence to All Hands on Deck and Off-Phones Requests guidelines
• Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email

Benefits

• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

About the company

Airspace is a tech-enabled freight forwarder that coordinates logistics across a global network of drivers and airlines. The company uses AI and machine learning to deliver mission-critical packages.