Operations Specialist III, Aerospace & Defense (US)

The role

You will resolve complex, time-critical logistics escalations and make margin and cost tradeoffs. You will also serve as a resource for the team by coaching teammates and suggesting process improvements.

What you will do

• Independently resolve all escalated issues using available resources
• Assist in resolving team member escalations and questions
• Anticipate problems before they surface and act early
• Apply knowledge of margin versus total cost to additional charge approvals
• Balance speed, cost, and customer impact when making decisions
• Maintain knowledge of trade, regulatory, and compliance requirements
• Serve as a resource on sector-specific process nuance and edge cases
• Flag SOP gaps and suggest improvements to supervisor
• Uphold team expectations by leading through example
• Maintain required certifications and assist teammates with related questions

Required qualifications

• Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time-critical logistics escalations
• Working knowledge of margin and cost tradeoffs
• Deep, near-expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
• Track record of coaching or supporting less-tenured teammates through difficult issues
• Sound judgment under pressure
• Willingness to obtain additional certifications, where applicable within your sector
• Available for 2 weeks of training in person on-site in our Carlsbad, CA headquarters

Benefits

• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements

About the company

Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate logistics for mission-critical packages. Headquartered in Carlsbad, California, the company serves a global network.