Patient Navigator - Full Time

The role

The Patient Navigator serves as the first point of contact for patients. You will greet patients, manage check-ins using the EMR system, and coordinate patient flow through the facility.

What you will do

• Greet patients upon arrival.
• Check in patients using eClinicalWorks EMR system.
• Verify patient identification and appointment details.
• Collect and update patient documentation and insurance details.
• Direct patients to appropriate departments or providers.
• Monitor patient wait times and communicate with clinical staff.
• Manage and maintain self-service check-in kiosks and display screens.
• Maintain a clean and organized reception area.
• Respond to patient questions and concerns in person or by phone.
• Coordinate patient movement with medical assistants, nurses, and providers.

Required qualifications

• Personable with excellent interpersonal skills.
• Organized with the ability to manage multiple tasks.
• Tech-savvy with comfort using electronic health systems and kiosks.
• Calm under pressure in a fast-paced environment.
• Team-oriented.

Nice to have

• Prior experience in healthcare, front desk, or customer service role

Benefits

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off and Sick Time
• 8 Paid Holidays
• 403(b) Retirement Plan
• Short-term and Long-term disability
• Life/Accidental Death and Dismemberment Insurance

About the company

Aizer Health is a Federally Qualified Community Health Center providing transformative care through a relationship-based approach. They offer services including Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, and Behavioral Health.