Patient Care Technician (Bilingual Preferred)

The role

Account Support Representatives manage product delivery, setup, and cleaning within a territory. They provide patient education, support, and monitor therapy data to ensure optimal wound progress.

What you will do

• Manages own schedule and performs product delivery, set up, pick up, and cleaning.
• Provides patients with defined education and support.
• Motivates and supports patients in their utilization of TWO2 therapy.
• Tracks and reviews patient therapy data through remote or manual monitoring.
• Monitors patient engagement and proactively interacts with patients.
• Utilizes motivational interviewing training to help patients engage in healing.
• Collaborates with Wound Care Consultant and Virtual Therapy Clinical Support team.
• Identifies and escalates potential therapy issues in real-time.
• Utilizes wound imaging platform to document wound progress.
• Coordinates paperwork and patient consent forms.

Required qualifications

• High school diploma or equivalent.
• 3+ years of related experience; or equivalent combination of education and experience.
• Reliable transportation to deliver and pick up equipment.
• Ability to safely transport equipment in an enclosed vehicle environment.
• Bilingual, with fluency in English and at least one of the following: Cantonese, Mandarin, or Russian.
• Compassionate and empathetic listening skills.
• Active engagement in conversations with clients and patients.
• Professional presentation of oneself and the company.
• Attention to detail in all tasks.
• Strong problem-solving skills.
• Interpersonal and customer service skills.
• Ability to lift weights up to 50 pounds or greater.

Nice to have

• Previous experience in a patient-centered or customer facing role

Benefits

• Full benefits with a company-sponsored stipend
• 401(k) with company match
• Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance
• 11 Paid Holidays + 2 Floating Holidays
• Paid Vacation and Sick Time
• Paid Volunteer Time Off
• Employee Referral Bonuses
• Car allowance, fuel reimbursement, and corporate discounts

About the company

Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies. They offer the TWO2 therapy and the NEXA NPWT System.