Director of Retail Operating Model & Technology

The role

You will architect weekly and daily operational routines for retail stores to enable growth. You will connect staffing, scheduling, technology platforms, and operational processes to maximize efficiency and support international expansion.

What you will do

• Maintain efficient weekly and daily operational routines for retail stores.
• Partner with Workforce Management Team to align routines, labor models, and scheduling tools.
• Adapt labor models to support peak execution challenges.
• Partner with Regional Operation teams to assess feasibility of lifting and shifting operating models to other countries.
• Oversee Retail technology and process improvement roadmap.
• Capture and prioritize process and technology improvement opportunities.
• Maintain cross-functional retail tech product enhancement requests for RFID, Omni, Inventory Control, asset protection, and POS.
• Identify and support new technology and process solutions for international expansion.
• Develop business cases, write business requirements, and partner with vendors to track project execution.
• Develop new policy and procedures and support existing documentation.

Required qualifications

• Minimum of 10+ years of experience in a headquarter-based Retail Operations function with a focus on technology solution enablement.
• Bachelor’s degree in business, information management, operations, or other relevant field.
• Proven track record of developing, influencing, and rolling out retail tools with measured business outcomes.
• Significant experience in a retail and/or technology setting with key retail systems including inventory management systems, RFID, and omnichannel tech.
• Strong ability to influence and collaborate across different levels of the organization.
• Exceptional written and verbal communication skills.
• Strong organizational abilities with the ability to multi-task and pivot frequently.
• Expertise in Microsoft Office Suite.
• Experience using retail communication or task management platforms.
• Ability to travel to stores based on business demand, up to 25% of the time.

Benefits

• Performance bonuses
• Long term incentives
• PTO policy
• Progressive benefits

About the company

Alo is focused on mindful movement. They believe mindful movement in the studio leads to better living.