Director, North America Retail Operations

The role

The Director of North America Retail Operations drives operational excellence across the region and helps shape the global retail operating model. This leader develops, tests, and refines new initiatives, processes, and tools to scale globally.

What you will do

• Co-develop and evolve the retail operating model, processes, and systems with Global Retail Operations.
• Lead testing and validation of new operational initiatives and tools within North America.
• Translate global operating models into effective execution across North America.
• Lead planning and execution for the rollout of new initiatives and process changes.
• Lead, coach, and develop a high-performing team.
• Ensure consistency and adherence to operational standards across all North America locations.
• Partner cross-functionally with Logistics, Loss Prevention, Planning, Merchandising, Technology and field leadership.
• Own operational readiness for new store openings.
• Monitor and drive performance against key operational KPIs.
• Establish consistent operational review cadences to ensure accountability.

Required qualifications

• Minimum of 10 years of experience in retail operations, with a focus on multi-region or national execution.
• Strong expertise in store operations, process design, and operational scalability.
• Proven ability to both develop and execute operational strategies in a fast-paced retail environment.
• Demonstrated ability to influence cross-functional partners and contribute to global strategy development.
• Strong project management skills with the ability to manage complex timelines and initiatives.
• Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Willingness to travel across North America and to HQ in California as needed.
• Ability to support a flexible schedule aligned to retail business needs.

Nice to have

• Experience piloting, testing, and scaling new initiatives or operating models

Benefits

• Performance bonuses
• Long term incentives
• PTO policy
• Progressive benefits

About the company

Alo is focused on mindful movement. They believe mindful movement in the studio leads to better living.