Sales & Service Lead - Via Roma, Florence

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and product education are met. This person leads the sales floor, manages staff, and partners with operations and visual managers to drive business results.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure effective sales floor coverage and lead selling initiatives
• Partner with Operations & Visual Manager to manage budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Evaluate associates and provide feedback to drive growth
• Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

• Prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Proof of right to live and work in country from start of employment

About the company

ALO focuses on mindful movement and studio-to-street consciousness.