Sales & Service Lead - Lenox Square

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and product education are met. This person leads staff, manages business operations, and collaborates with other leads to execute company directives.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure sales floor coverage through workforce solutions and selling initiatives
• Partner with Operations and Visual Manager to manage budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Use company performance tools to evaluate associates and provide feedback
• Collaborate with Community, Studio, Operations, and Visual Leads

Required qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic
• Self-motivated with a desire to achieve results
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club
• Medical, dental and vision plan options (Full-Time Employees)
• Free virtual access to mental health providers and new parent support (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at select Sanctuaries

About the company

ALO focuses on mindful movement and studio-to-street consciousness. The company aims to bring the consciousness from practice on the mat into practice in life.