Sales & Service Lead - Lee Gardens II

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and education are met. They lead the sales floor, manage staff, and partner with operations and visual managers to drive business results.

What you will do

• Lead an exceptional guest experience on the floor through assessing guest connection and technical product education
• Support team members to address gaps through feedback and coaching
• Build client relationships daily with customers
• Analyse reports to strategise and deliver results
• Support implementing action plans focusing on deficient areas and growth opportunities
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory, supplies, vendors, technology, and facilities
• Leverage metrics to support business-driving strategies
• Directly oversee Sales & Service Associates and Cashiers
• Collaborate with Community & Studio, Operations and Visual Leads for cross-functional training

Required qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
• Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
• Ability to stand and remain active for extended periods during a shift

Benefits

• A generous ALO team discount
• A complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
• Competitive salary
• Monthly store incentives that recognise performance, momentum, and shared wins
• A quarterly clothing allowance
• Extensive career growth opportunities

About the company

ALO focuses on mindful movement and the studio-to-street philosophy. The brand aims to take consciousness from practice on the mat and put it into practice in life.