Sales & Service Lead - Covent Garden

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and education are met. They lead staff in daily operations, manage business metrics, and partner with other managers to execute company directives.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure effective sales floor coverage and lead selling initiatives
• Partner with Operations & Visual Manager to manage budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Evaluate associates and provide feedback to drive growth
• Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

• Prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK

About the company

ALO focuses on mindful movement and the studio-to-street lifestyle.