Sales & Service Lead - Valley Fair

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and education are met. They lead staff in daily operations, manage business metrics, and partner with other managers to execute company directives.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure sales floor coverage through workforce solutions
• Partner with Operations & Visual Manager to manage budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Use company performance tools to evaluate associates and provide feedback
• Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club
• Competitive medical, dental and vision plan options
• Free virtual access to mental health providers
• New parent support for employees and dependents
• 401K with company matching
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at select cities Sanctuaries
• Commuter benefits

Before you apply

• Expected to have open availability for variable shifts including peak days and weekends
• Expected to work during the company’s Blackout period from the week of American Thanksgiving through the end of the holiday season

About the company

ALO focuses on mindful movement and studio-to-street consciousness. Mindful movement in the studio leads to better living.