Operations Associate (Full-Time) - Hong Kong

The role

The Operations Associate drives profitability and efficiency within the store team. This person works with the Operations & Visual Management team to support total store operations.

What you will do

• Execute inventory management processes to maximize accuracy and reduce shrink
• Investigate and root cause inventory accuracy issues
• Support shipment, receiving, processing, reverse transfers, and replenishment
• Maintain strong visual standards for the sales floor
• Work with reporting, budgets, expenses, inventory control, and facilities
• Support a safe work environment through stockroom standards
• Move dynamically on the retail floor to fulfill business, team, and guest needs
• Execute company-level operations-focused directives and projects
• Assist in processing shipment and visual merchandising placement
• Resolve client needs to ensure customer satisfaction

Required qualifications

• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually and as a team
• Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
• Ability to carry out physical duties including bending, reaching, kneeling, and climbing ladders
• Ability to stand and remain active for extended periods during a shift

Nice to have

• 1+ years prior work experience in a client-centric, sales environment

Benefits

• A generous ALO team discount
• Complimentary ALO Wellness Club membership with unlimited access to on-demand yoga and fitness classes
• Monthly store incentives
• A quarterly clothing allowance
• Extensive career growth opportunities

About the company

ALO focuses on mindful movement and the studio-to-street philosophy. The brand aims to take consciousness from practice on the mat and put it into practice in life.