Sales & Service Lead - Naperville

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and product education are met. This role involves leading staff, managing business metrics, and collaborating with operations and visual managers.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure sales floor coverage through workforce solutions
• Partner with Operations & Visual Manager to manage budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Evaluate associates and provide feedback
• Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic
• Self-motivated with a desire to achieve results
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club
• Competitive medical, dental and vision plan options
• Free virtual access to mental health providers
• New parent support for employees and dependents
• 401K with company matching
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at select cities Sanctuaries
• Commuter benefits

About the company

ALO focuses on mindful movement and studio-to-street consciousness. The company aims to create a sanctuary through guest education and interaction.