Sales & Service Lead - Soho

SoHo, New York, NY (10004). Posted 2 months ago

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and education are met. They lead staff in daily operations, manage sales floor coverage, and partner with managers on business reporting and inventory.

What you will do

Lead guest experience through technical product education and coaching team members
Build client relationships daily
Analyze reports to strategize and deliver results
Ensure effective sales floor coverage and lead selling initiatives
Partner with Operations & Visual Manager to manage budgets, inventory, and facilities
Leverage metrics to support business-driving strategies
Oversee Sales & Service Associates and Cashiers
Recruit and develop talent
Evaluate associates and provide feedback to drive growth
Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

2+ Years prior work experience in a client-centric, sales environment
Proven leadership capabilities demonstrating excellent decision making
Values feedback, receptive to receiving feedback and eager to provide
High energy, upbeat and enthusiastic with the ability to integrate fun and work
Self-motivated with a desire to achieve results and excel individually, and as a team
Excellent interpersonal and written communication skills
Aligns with and embodies ALO’s Guiding Principles

Benefits

Generous employee discount for ALO
Free membership to ALO Wellness Club
Competitive medical, dental and vision plan options
Free virtual access to mental health providers
New parent support for employees and dependents
401K with company matching
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries (select cities)
Commuter benefits

Before you apply

Expected to have open availability for variable shifts including peak days and weekends
Expected to work during the company’s Blackout period from the week of American Thanksgiving through the end of the holiday season

About the company

ALO focuses on mindful movement at the core of what they do. They practice studio-to-street by taking consciousness from practice on the mat into life.