Retail Support Specialist - Commerce, CA

The role

The Retail Support Specialist provides Tier 2 technical support to retail stores and supports New Store Opening activities. This role focuses on resolving incidents and ensuring retail technology operates reliably.

What you will do

• Provide Tier 2 technical support for retail stores and NSO activities
• Troubleshoot hardware, software, network, and POS issues
• Manage assigned tickets through resolution
• Follow established troubleshooting processes, runbooks, and escalation paths
• Identify and escalate complex, sensitive, or high-impact issues
• Coordinate with vendors and internal IT teams
• Support hardware and software deployments, replacements, and refresh activities
• Participate in onboarding and training activities
• Contribute to knowledge base articles and documentation updates
• Maintain professionalism and responsiveness with store teams and partners

Required qualifications

• Strong troubleshooting and problem-solving skills
• Clear, professional, and customer-focused communication
• Ability to follow defined processes while adapting to situational needs
• Accountability for ticket ownership and follow-through
• Team-oriented and collaborative mindset
• Willingness to learn and grow technically and operationally
• Attention to detail in documentation and execution
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Performance bonuses
• Long term incentives
• PTO policy
• Progressive benefits

About the company

alo yoga focuses on mindful movement. The company believes mindful movement in the studio leads to better living.