Operations Manager, DC

The role

The Operations Manager provides leadership and supervision to an operations team. This role manages inbound, pick/pack, outbound shipments, and inventory while supporting a lean culture.

What you will do

• Accountable to client SLA agreements and site-specific quality and fulfillment targets.
• Create and manage day to day operational strategy.
• Contribute to the development of direct reports.
• Lead Individual Performance Management program for area.
• Plan, prioritize, and communicate shift directives.
• Interact with clients on operational topics.
• Oversee all aspects of quality assurance.
• Deliver performance evaluations to direct reports.
• Promote and develop a culture of continuous improvement.
• Deliver productivity and improvements in line with KPIs.

Required qualifications

• HS Degree or GED required
• Minimum of 2 years of progressive Operations experience in a manager role
• Experience leading up to 100 associates
• Experience in creating productivity improvement through continuous improvement efforts
• Execution focused
• Performance oriented
• Ability to be flexible
• Strong communication skills
• Good motivational skills
• Awareness of internal customer requirements
• Ability to collaborate and drive performance
• Analyze data to identify defects and root cause analysis

Nice to have

• Bachelor’s degree strongly preferred
• Experience working with process improvement ideologies, e.g., LEAN, Six Sigma, or similar
• Six Sigma certification preferred

About the company

Alo is a global community of changemakers where employees work in fulfillment, customer care and technology solutions.