Sales & Service Supervisor - The Galeries

The role

The Sales & Service Lead elevates the guest experience and ensures targets for engagement and product education are met. They lead staff, manage business operations, and partner with other managers to execute company directives.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure effective sales floor coverage and lead selling initiatives
• Partner with Operations & Visual Manager to manage reporting, budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Use company performance tools to evaluate associates and provide feedback
• Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Benefits

• A generous ALO team discount
• Complimentary ALO Wellness Club membership with unlimited access to on-demand yoga and fitness classes
• Competitive salary
• Monthly store incentives
• A quarterly clothing allowance
• Extensive career growth opportunities

Before you apply

• By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.

About the company

ALO focuses on mindful movement and the studio-to-street philosophy. The brand aims to take consciousness from practice on the mat and put it into practice in life.