Senior Manager, Reverse Logistics-DC

The role

The Senior Manager Reverse Logistics will design, launch, and stabilize the returns operation at the Memphis distribution center. This role partners with a contracted 3PL and cross-functional leaders to build scalable processes, systems, and staffing plans.

What you will do

• Lead the design, launch, and stabilization of the Memphis reverse logistics operation.
• Partner with Reverse Logistics, 3PL Engineering, and cross-functional teams to establish the operating model.
• Serve as the primary operational liaison between alo and the contracted 3PL.
• Establish and manage performance measures for safety, quality, productivity, cost, inventory accuracy, cycle time, backlog, and service.
• Develop labor, capacity, and operating plans using forecasted returns and business requirements.
• Drive continuous improvement through data analysis, Lean methods, root-cause analysis, and structured problem solving.
• Partner with Technology, Engineering, Facilities, Inventory Control, Finance, Safety, Loss Prevention, and Supply Chain.
• Identify operational risks, constraints, and performance gaps.
• Support broader reverse logistics and distribution initiatives across the alo network.

Required qualifications

• 7+ years of progressive experience in distribution, fulfillment, warehousing, logistics, industrial engineering, supply chain, or comparable high-volume operations.
• Experience designing, launching, expanding, or materially transforming warehouse or distribution operations.
• Experience with Returns Management Software and with WMS, labor systems, automation, material-handling equipment, engineered labor standards, or productivity programs.
• Experience overseeing 3PL providers, vendors, contractors, or outsourced operating partners.
• Bachelor's degree in Supply Chain, Industrial Engineering, Business, Operations Management, Logistics, or a related discipline; equivalent education and experience considered.
• Ability to work onsite in an active warehouse environment.
• Travel up to 50%.
• Flexibility for nights, weekends, holidays, and peak periods as needed.

Nice to have

• Direct experience in reverse logistics, customer returns, refurbishment, recommerce, inventory recovery, or high-volume returns processing.
• Experience launching a new function in a new or expanding distribution center, particularly in a 3PL-operated model.
• Experience in e-commerce, apparel, retail, consumer products, or omnichannel distribution.
• Bilingual English and Spanish.
• Experience developing layouts, process flows, capacity or staffing models, capital business cases, and operating-cost analyses.

About the company

alo focuses on mindful movement, which is at the core of why they do what they do. They believe mindful movement in the studio leads to better living.