Sales & Service Manager - Main Street

The role

The Sales & Service Manager is a member of the store leadership team who implements business and guest experience strategy. This person manages sales, guest experience, and talent development to ensure exceptional service in the store.

What you will do

• Investigate and root cause sales opportunities with the General Manager
• Oversee the Sales & Service team to execute guest experience through coaching and feedback
• Build client relationships daily
• Ensure effective sales floor coverage through workforce solutions
• Partner with the General Manager to build and execute Sales & Service strategy
• Represent the business in meetings and conference calls
• Review and monitor budget, reporting and business data with the General Manager
• Lead the team through accountability, coaching, and talent development
• Establish internal and external pipeline through succession planning and recruitment
• Write an effective schedule in partnership with the General Manager

Required qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Independent work ethic, time management skills, and personal accountability
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
• Medical, dental and vision plan options (Full-Time Employees)
• Free virtual access to mental health providers and new parent support (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at select Sanctuaries

About the company

ALO focuses on mindful movement and the studio-to-street concept, bringing consciousness from practice on the mat into life.