Senior Operations Manager, DC

The role

The Senior Operations Manager, DC leads day-to-day operations within a high-volume fulfillment center. This role manages inbound, outbound, and returns operations while driving productivity and safety.

What you will do

• Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
• Ensure consistent achievement of service level agreements for same-day and next-day order fulfillment.
• Monitor real-time performance and adjust labor and workflows.
• Lead and develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
• Drive strong safety performance and ensure compliance with workplace safety standards.
• Coach leaders on performance management, engagement, and talent development.
• Execute peak-season and promotional event plans including staffing, training, and shift coverage.
• Manage labor productivity, attendance, and overtime.
• Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
• Drive Lean, Six Sigma, and Kaizen initiatives.

Required qualifications

• 5–8+ years of progressive operations leadership experience in e-commerce, fulfillment, or high-volume distribution.
• Experience leading large teams in a multi-shift environment.
• Strong execution in fast-paced, high-change environments.
• Data-driven mindset with strong analytical and problem-solving skills.
• Hands-on leadership style with the ability to coach and develop teams.
• Working knowledge of WMS, labor management systems, and fulfillment KPIs.
• Excellent communication and cross-functional collaboration skills.

Nice to have

• Bachelor’s degree in supply chain, Operations, Business, Engineering, or related field

About the company

Alo is a global community of change makers where employees bring brands to consumers through fulfillment, customer care, and technology solutions.