Internal Investigator

The role

The Internal Investigator conducts investigations into employee theft, fraud, policy violations, and other internal-risk matters across ALO stores and operational locations. This role analyzes operational data, conducts interviews, and partners with departments like HR, Legal, and Asset Protection.

What you will do

• Identify and manage investigations involving theft, fraud, and policy violations.
• Use exception-based reporting and AI-enabled tools to identify patterns and prioritize leads.
• Analyze transaction, refund, gift card, employee credential, schedule, video-surveillance, RFID, and ecommerce data.
• Conduct internal investigative interviews using a non-accusatory, fact-based approach.
• Maintain Wicklander-Zulawski interview standards.
• Prepare concise case reports and executive summaries.
• Safeguard and organize evidence including video, transactional records, and written statements.
• Coordinate investigation planning and interview logistics with HR, Asset Protection, and Legal.
• Support restitution and recovery efforts.
• Prepare law-enforcement referral packages.

Required qualifications

• 5+ years of internal investigations, Asset Protection, Loss Prevention, corporate security, or comparable investigative experience
• Demonstrated experience using exception-based reporting to identify and resolve internal-risk matters
• Current Wicklander-Zulawski (WZ) interview certification
• Demonstrated experience conducting employee investigative interviews and preparing written statements and reports
• Experience reviewing and synthesizing video surveillance, POS, transaction records, inventory/RFID data, schedules, and ecommerce data
• Working knowledge of evidence handling, investigative documentation, restitution practices, and law-enforcement referral processes
• Strong written and verbal communication skills
• High degree of integrity, sound judgment, and discretion
• Ability to travel as business needs require, including periodic overnight travel
• Ability to conduct interviews in person and remotely
• Bachelor’s degree in Criminal Justice, Business, Security Management, or a related field, or equivalent relevant experience

Nice to have

• multi-unit retail experience
• Experience with retail exception-based reporting platforms (Appriss, Aspect, Agellance etc.)
• Experience with Shopify or comparable ecommerce platforms and retail inventory/RFID systems
• Experience supporting civil recovery, restitution, or criminal prosecution workflows
• Professional certifications such as CFI, LPC, CFE, or related investigative credentials

About the company

ALO focuses on mindful movement, which is at the core of why they do what they do. They believe mindful movement in the studio leads to better living.