Sales & Service Manager - Gstaad, Switzerland

The role

The Sales & Service Manager is a member of the store leadership team. This person manages business and guest experience strategy, sales targets, and talent development in the store.

What you will do

• Investigate and root cause sales opportunities with the General Manager
• Oversee the Sales & Service team to execute guest experience
• Build client relationships daily
• Ensure effective sales floor coverage through workforce solutions
• Partner with the General Manager to build and execute Sales & Service strategy
• Represent the business in meetings and conference calls
• Review and monitor budget, reporting and business data
• Lead the team through accountability and continuous coaching
• Establish internal and external pipeline through succession planning and recruitment
• Write an effective schedule in partnership with the General Manager

Required qualifications

• Prior leadership experience within retail or related industry
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in country from start of employment

About the company

ALO focuses on mindful movement and studio-to-street consciousness.