Sales & Service Lead (Full-Time) - Royalmount

The role

The Sales & Service Lead elevates the guest experience and leads team members on the sales floor. They manage business operations, people development, and cross-functional collaboration to deliver results.

What you will do

• Lead guest experience through technical product education and coaching team members
• Build client relationships daily
• Analyze reports to strategize and deliver results
• Ensure effective sales floor coverage and lead selling initiatives
• Partner with Operations & Visual Manager to manage budgets, inventory, and facilities
• Leverage metrics to support business-driving strategies
• Oversee Sales & Service Associates and Cashiers
• Recruit and develop talent
• Evaluate associates and provide feedback
• Collaborate with Community & Studio, Operations and Visual Leads

Required qualifications

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Benefits

• Generous ALO employee discount
• Free membership to ALO Wellness Club
• Competitive medical, dental and vision plan options
• Free virtual access to mental health providers
• New parent support for employees and dependents
• RRSP and TFSA with company matching (Canada Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

About the company

ALO focuses on mindful movement and the studio-to-street lifestyle. The company aims to create a sanctuary through guest education and interaction.